0345 643 0770

info@mycontinuum.co.uk

Mon – Fri: 09:00 – 17:00

My Continuum Conference Support Center

Thank you for using the My Continuum Conference app! We are here to ensure you have a seamless experience navigating your event, networking with peers, and staying up to date.

Explore the resources below for a smooth journey with our app.

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Frequently Asked Questions (FAQs)

Q: What is the My Continuum Conference app?

A: It is a dedicated event platform designed to help you manage your session schedule, communicate securely with other attendees, and access live conference updates and resources.

Q: How do I download the app?

A: Visit the App Store on your iOS device or Play Store on your Android device, search for “My Continuum Conference,” and tap “Download.”

Q: How do I register for an account?

A: Access is typically restricted to registered delegates. Use the email address you used for conference registration to Sign Up or Log In via the Single Sign-On (SSO) options provided on the home screen.

Q: How can I communicate with other attendees?

A: Use the Continuum Hub and secure messaging features within the app to find and communicate privately with colleagues and speakers.

Q: Can I see my personal schedule in the app?

A: Yes. The “Agenda” section allows you to view the full event programme and filter sessions to create your own custom itinerary.

Q: Are my details safe?

A: Yes. The app prioritizes security and uses encrypted data transmission. Access is restricted to authorized attendees to ensure a private networking environment.

Q: What should I do if I encounter technical issues?

A: Refer to the Troubleshooting Tips below. If issues persist, please reach out to our support team at info@mycontinuum.co.uk.

Getting Started Guide

  1. Download and Install: Search for “My Continuum Conference” in your app store.
  2. Account Access: Log in using your registered event email. Follow the on-screen prompts for password setup or SSO.
  3. Explore the Agenda: View the full list of talks, panels, and socials. Save sessions to your personal schedule to receive reminders.
  4. Networking: Visit the Hub to browse attendee profiles. You can start a private chat or share updates on the live Social Feed.
  5. Real-time Updates: Ensure push notifications are enabled to receive instant alerts regarding room changes or important announcements.
  6. Venue Info: Access maps and essential venue details directly from the “Information” tab.

Troubleshooting Tips

  • Login Issues: Ensure you are using the exact email address used for your event registration. Check for typos or extra spaces.
  • App Crashes or Freezes: Check if your device’s operating system is up to date. Try closing the app fully and restarting it.
  • Feed or Chat not Updating: Verify you have a stable internet connection (WiFi or 4G/5G). Pull down on the screen to manually refresh the data.
  • Notification Issues: Check your phone’s system settings to ensure “My Continuum Conference” has permission to send notifications.

Security & Privacy

We implement technical and organisational measures to protect your information. Your profile and messaging data are stored behind secure firewalls. Access to the app is limited to verified event participants to maintain a professional and safe environment.

For our full Privacy Policy, please visit mycontinuum.co.uk/privacy-policy/

Contact Support

Need personalised assistance? Our support team is ready to help.

My Continuum Conference — Empowering Your Event Experience.